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Refund Policy

At Techionis, we strive to provide high-quality digital products and print-on-demand (POD) merchandise. Please review our refund policy carefully before making a purchase.

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Eligibility for Refunds
Since our store offers both digital products and POD items, refund eligibility depends on the type of product purchased.

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1. Digital Products (Software, Tutorials, and Downloadable Content)
As digital products are immediately accessible upon purchase, we generally do not offer refunds. However, exceptions may be made under the following conditions:

  • Technical Issues: If the product does not function as described due to a technical issue and our support team cannot resolve it, you may request a refund within 14 days of purchase.

  • Duplicate Purchase: If you accidentally purchase the same product multiple times, you may request a refund within 14 days of the purchase date.


2. Print-on-Demand (POD) Products
Each POD product is custom-made upon order. Due to this, we do not accept returns or exchanges unless:

  • Defective or Damaged Item: If your order arrives damaged or with a manufacturing defect, we will replace the item or offer a refund. Please contact us within 7 days of receiving the item with photos of the issue.

  • Incorrect Item Received: If you receive the wrong item due to an error on our part, we will issue a replacement at no additional cost.

 

Non-Refundable Situations
Refunds will not be provided in the following cases:

  • Change of Mind: We do not accept refunds or returns if you simply change your mind after purchasing.

  • Incompatibility: For digital products, ensure your system meets the product requirements before purchasing, as we do not provide refunds due to compatibility issues.

  • Incorrect Size/Customization: For POD products, please check size charts and customization details before ordering. Refunds are not issued for incorrect size selection or customer input errors.

  • Failure to Read the Product Description: Refunds are not available for customers who fail to review product details before purchase.

 

How to Request a Refund or Replacement
If you qualify for a refund or replacement, follow these steps:

Contact our support team at learnmore@techionis.com within the specified timeframe. Include:

  • Your full name

  • Order number

  • A detailed description of the issue

  • Photos (if applicable for POD product defects)

We will review your request and respond within 3 business days. If approved, refunds will be processed back to the original payment method within 3 days.

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Support & Contact Information
For any questions or technical issues, reach out to us through:

Email: learnmore@techionis.com (Response time: within 24 hours)
Support Form: Available at techionis.com


Business Hours
Our support team is available:

Monday to Friday


Technical Assistance for Digital Products
To expedite issue resolution, please provide:

  • Your operating system & version

  • A detailed description of the issue

  • Screenshots or error messages, if applicable


We appreciate your business and are committed to ensuring a smooth experience at Techionis!

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